Refunds, deposits, and unfinished chapters
This page applies to commissions for yearbooks, briefing packs, budget chart sets, survey release figures, and chart reviews. Storage Routecore does not sell goods by post, software licences, or class places, so those models do not appear here.
Eligibility
A refund is possible only against fees actually received for a named commission. Quotes that were never accepted create no refund. A request must come from the person or procurement office named on the countersigned chapter list or repair list.
Timeframe
Write to hello@storage-routecore.digital within fourteen days of the event you rely on (a cancellation, a missed workshop, or delivery of files you reject for a documented specification failure). After final files have been accepted in writing, fees are not returned because a sakrebulo sitting later went badly.
Full refund
You receive a full refund of the deposit if we have not yet held the inventory workshop (or, for a chart review, if we have not yet opened your PDF) and you cancel in writing. You also receive a full refund if we cannot start by the date in the statement of work for a reason that is ours — illness of the named lead with no substitute, or a diary error on our side.
Partial refund
If you cancel after the inventory and after we have begun draft tables or charts, we bill for work already drawn at the daily rates implied by the quote, plus any print proofs already bought, and we return the unused remainder of the deposit and of any further sums received. If a second review round was paid for and not used, that round is returned in full.
Non-refundable items
Printer’s proofs beyond the two included copies, courier charges already incurred, and travel already taken to Tbilisi or a municipal office are not returned. Time spent on a chapter you later delete from the list is not returned; deleting a chapter is a change of scope, not a defect.
Process
Send the commission name, the date of the chapter list, and the reason. We reply within ten working days with a calculation. Refunds are paid by the same method as the original transfer where the bank allows it, otherwise by bank transfer to the public body’s account.
Processing time
Once we agree the sum, the bank transfer leaves within fifteen working days. Georgian bank holidays extend that period.
Cancellation and rescheduling
You may reschedule an inventory workshop once, with five working days’ notice, at no charge. A second move, or a move with less notice, is billed as a half day. We may reschedule for the same reasons; your printer date then moves with us.
Deposits
The forty percent deposit secures the diary slot in yearbook season and in the autumn budget calendar. It is applied to the final invoice. It is not a separate product.
No-shows
If the named chapter owners do not attend an agreed workshop and do not send extracts by the cut-off, we bill the workshop day and keep the diary slot only for two further weeks. After that the commission is treated as cancelled by you, with a partial refund as above.
Work already started
Draft charts and marked PDFs remain our working files until the final fee is paid. If you cancel mid-job you do not receive licence to use unfinished figures in a public report unless the partial-refund letter says so.
Exceptions
If a force majeure event in Adjara (including a prolonged power or communications failure at our desk) stops work for more than ten working days, you may cancel for a full refund of unused fees. A change of minister or mayor is not force majeure; it is a new chapter list, quoted again.